Frequently Asked Questions

 

What payment do you take?

  • We currently take credit cards including Visa, Master, Discover, Amex, Dinner Club and JCB, and we also take Apple Pay, Google Pay and PayPal for express checkout.

 

Can I use two promotion codes for one purchase?

  • Sorry, you currently can only use one promotion code per purchase. Promotion code cannot be stacked. If you have more promotion codes, please use the one discount most to your order.

 

How much is shipping cost within the United States?

  • We offer free shipping for order over $39.99 and $2.99 flat rate shipping fee for any order less than $39.99. Please take notice of that we frequently offer free-shipping or other promotions on holidays. Sign up our Newsletter for newest promotion updates.

 

Are the photos on the product pages taken from actual items?

  • Yes, they are taken from actual items. What you see on the photo is exactly the item looks like. There could be slightly difference on the color due to matter of photography lighting.

 

Is this website safe to make a payment?

  • Yes, this is SSL verified website which is safe to make payments.

 

How quick do you ship?

  • We take 1- 2 business days for handling. The order will be shipped by USPS which usually takes 2-5 business days within the United States.

 

Do you ship to other countries outside United States?

  • Well, we only ship to United States and Canada regions. For Canada regions, flat shipping rate will be $15.99 per order, and free shipping for order over $99. All custom fees or taxes will be on buyer's responsibility.

 

Can I return the tea and get refund if I don't like it?

  • Yes, but you have to follow our policy. Please read the shipping and return page carefully.

 

Why is the item price changing sometimes?

  • The item price flows sometimes due to the exchange rate of Chinese RMB to USD.

 

Is there a restocking fee for returns?

  • No, there is no restocking fee for returns.

 

Can I cancel my order if I change my mind?

  • Yes, any order not leaving our warehouse can be cancelled. However, there are a percentage of credit card processing fees that cannot be refunded. Please read our RETURN & REFUND.